We all forget or lose passwords from time to time. Sometimes this results in many failed login attempts, which will result in your account being locked. As a security measure, our system will automatically lock accounts after too many failed attempts. 

This security measure also helps to keep intruders from brute-forcing their way into accounts. 

If your account has been locked then you must go through the Unlock process in order to re-gain access. 

To unlock your account:

  1. After the last failed attempt you will be sent an email with Unlock instructions
  2. In the email click the lick for Unlock My Account. If you did not receive an email then request a new email here at https://cgcookie.com/unlock/new
  3. Clicking this unique, secure link in the email will automatically unlock your account
  4. You may now login with your original email/username and password

Note, the Unlock email is time sensitive. The link included to unlock your account will automatically expire after a few hours, at which point you'll have to request a new unlock email.

Still don't know the password?

If you don't know the password, even after unlocking, then follow these instructions for Resetting your lost or forgotten password.

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