CG Cookie's Refund Policy
As a customer, we want to make sure you're happy with your membership with CG Cookie. We recognize occasionally things don't work out. We have you covered.
We offer a fair 30-day money-back guarantee. This is what the refund policy covers:
- If you're not happy with the service and cancel within 30 days of creating the subscription,
- Have downloaded less than 20 videos and or project files from the site. Basically, you cannot download the entire library and THEN ask for a refund. :)
To request a refund simply send us an email to firstname.lastname@example.org with the following information:
- The email address associated with your CG Cookie account,
- Reason for canceling so we can improve,
- If you've subscribed with PayPal to help speed things up, please send us your PayPal email address.
That's it. Of course, we'd prefer to keep you as a member, though understand things change and are happy to welcome you back when the time is right.
Refunds depending on the bank could take up to 5-10 business days to show up on your account. Though typically show up much quicker than this.