Advice and answers from the CG Cookie Team

No there isn't, but please don't think we are disinterested in speaking with you.

We've found with technical or account type support, with e-mail we are able to troubleshoot quicker and with most response times within hours. E-mail allows a quicker and more accurate way to communicate data, screen shots, e-mail address, or transaction IDs without our human error translating it over the phone.

Talking to real humans

You will not be bombarded with auto-response. You will be e-mailing a human whom will be responding as a human. Not an automated response of text which is not related to your issue. :)

If non of the self-help documentation is helping, please send us an e-mail to [email protected] and one of our crew members will be happy to help out!

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