We all forget or lose passwords from time to time. Sometimes this results in many failed login attempts, which will result in your account being locked. As a security measure, our system will automatically lock accounts after too many failed attempts.
This security measure also helps to keep intruders from brute-forcing their way into accounts.
If your account has been locked then you must go through the Unlock process in order to re-gain access.
To unlock your account:
- After the last failed attempt you will be sent an email with Unlock instructions
- In the email click the lick for Unlock My Account. If you did not receive an email then request a new email here at https://cgcookie.com/unlock/new
- Clicking this unique, secure link in the email will automatically unlock your account
- You may now login with your original email/username and password
Note, the Unlock email is time sensitive. The link included to unlock your account will automatically expire after a few hours, at which point you'll have to request a new unlock email.
Still don't know the password?
If you don't know the password, even after unlocking, then follow these instructions for Resetting your lost or forgotten password.