CG Cookie's Refund Policy

As a customer, we want to make sure you're happy with your membership with CG Cookie. We recognize occasionally things don't work out. We have you covered. 

We offer a fair 30-day money-back guarantee. This is what the refund policy covers: 

  • If you're not happy with the service and cancel within 30 days of creating the subscription, 
  • Have downloaded less than 20 videos and or project files from the site. Basically, you cannot download the entire library and THEN ask for a refund. :) 

To request a refund simply send us an email to support@cgcookie.com with the following information: 

  • The email address associated with your CG Cookie account, 
  • Reason for canceling so we can improve, 
  • If you've subscribed with PayPal to help speed things up, please send us your PayPal email address. 

That's it. Of course, we'd prefer to keep you as a member, though understand things change and are happy to welcome you back when the time is right. 

Refunds depending on the bank could take up to 5-10 business days to show up on your account. Though typically show up much quicker than this. 

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