Getting answers to all of your questions
Get answers to all your questions
You've got four ways to get help at CG Cookie, and picking the right one gets you an answer faster. Here's the short version:
| Your question | Go here | Typical response |
|---|---|---|
| "How do I do this in Blender?" | Ask Baker | Instant |
| "Here's my work. Any feedback?" | The community | Hours |
| "I'm stuck on this lesson" | Ask in the lesson | Within 72 hrs |
| Billing, login, your account | support@cgcookie.com | Within 24 hrs, Mon–Thur |
Ask Baker. Your 24/7 study buddy
Baker is our AI teaching assistant, and he's read everything. He's trained on our course library, including what instructors actually say in the videos, so he can answer Blender questions and point you to the exact lesson that covers it.
Baker's good at:
- "How do I add a bevel modifier?"
- "What did the instructor say about edge flow in this course?"
- "Remind me what a shader node does."
Baker will point you to the right lesson, but he can't jump you to a specific moment in a video, so you may need to scrub a bit once you're there. And he knows CG Cookie's courses, not your billing details. For anything about your account, email us.
Baker is available to all members any hour, no waiting. He's the fastest answer you'll get from us, and he never needs coffee. ☕️
Ask the community
Best for feedback on your work, "Am I doing this right?" and the kind of conversation that helps the next person too. Every member has a community, and which one you're in depends on your plan:
- The Commons: everyone, including those with a free account
- CORE Students: CORE and annual members
- Inner Circle: all paid members, plus live events and programming
Post in the Space that fits, share work in progress, ask a question, or join a challenge. Keep it brief and specific; short, clear posts get answered fastest.
Ask your instructor, right in the lesson
Stuck on something specific to a lesson? Ask right in the lesson. Instructors and fellow members can see the question in context, which usually means a better answer than describing it from memory somewhere else.
Email us about your account
For billing, login trouble, subscription changes, or anything account-related, email support@cgcookie.com.
We're US-based, and most of the crew is around Monday–Thursday, 8am–5pm CST (UTC−6). We try to answer everything within 24 hours, holidays and weekends excepted. On those days we're with family and friends, and we'll be back refreshed on Monday.