How to update your billing information
Update your billing information
How you update your payment details depends on when you joined CG Cookie. Here's the quickest way to tell:
Go to your billing page. If you see a Manage Subscription button, you're a legacy member, and your subscription started before our platform moved and is still billed through Stripe or PayPal. Skip to that section below.
No Manage Subscription button? You're on our current billing system. Start here.
Current members: update your card
- Sign in and open your account settings; click the image in the lower left corner of your account hub: https://cgcookie.com/hub
- Go to the Billing section.
- Select Edit Your Credit Card.
- Enter your new card details and save.
Your next renewal will use the new card automatically. No need to tell us.
Legacy members billed through Stripe
Click Manage Subscription on your billing page. That takes you to our secure Stripe billing portal, where you can sign in and:
- Update or replace your card
- View your payment history and download receipts
- Cancel your subscription
Everything you change there syncs back to your CG Cookie account automatically.
Legacy members billed through PayPal or Braintree
Your subscription is managed inside your PayPal account, not on CG Cookie.
To update the card PayPal charges, sign in at paypal.com, open your recurring payments or automatic payments settings, find the CG Cookie subscription, and update the funding source there.
Changing your PayPal email address? We can't move a subscription from one PayPal account to another. We'll need to cancel the existing subscription so you can start a fresh one. Email us at support@cgcookie.com and we'll walk you through it so there's no gap in your access.
Need a hand with anything else on your PayPal or Braintree subscription? Visit legacy.cgcookie.com or email us.
Don't recognize a charge?
On your card or bank statement, our charges appear as CGC or CG COOKIE. If you see one of those, it's us.
Still stuck?
Email support@cgcookie.com and we'll sort it out. We're around Monday–Thursday, 8am–5pm CST (UTC−6), and answer just about everything everything within 24 hours.