How to cancel your subscription

We're sorry to see you go, but we get it; things change, and sometimes you need to say goodbye to the Cookie. Here's how.

First, which kind of member are you? Go to your billing page. If you see a Manage Subscription button, your subscription started before our platform moved and is billed outside CG Cookie, skip to the legacy section below. No button? Start with the current members section below.

Current members

Sign in and open your account settings.
Go to the Billing section.
Select Cancel subscription and confirm.

That's it. You'll get a confirmation email, and you keep full access until the end of the period you've already paid for.

Legacy members billed through Stripe

Click Manage Subscription on your billing page to open our Stripe billing portal, sign in, and cancel there.

Your access stays active until the end of your current billing period. When that date arrives, your CG Cookie account updates automatically, nothing for you to do, and nothing to email us about.

Legacy members billed through PayPal or Braintree

You have two options:

Cancel it yourself in PayPal. Sign in at paypal.com, open your automatic or recurring payments settings, find the CG Cookie subscription, and cancel it there. On your statement we appear as CGC or CG COOKIE.

Or ask us to do it. Fill out the request form at legacy.cgcookie.com and we'll cancel it for you and confirm by email.

One favor: if you'd like us to handle it, send the request at least a few days before your renewal date. These cancellations are done by hand, and if a renewal charge slips through before we get to yours, we'll refund it, but it's smoother for everyone if we beat the clock.

What happens to your account

Cancelling ends your paid membership. It does not delete your account.

You keep access until the end of the period you've paid for.
After that, you drop back to a free account; you don't disappear.
Your course progress is saved. Completed courses stay completed. If you come back later, your history is right where you left it.
You stay in The Commons community.

Refunds

We offer a 30-day refund on annual subscriptions; if you started within the last 30 days and it isn't working out, email us at support@cgcookie.com and we'll take care of it.

Caught by a renewal you didn't expect? Email us. We're reasonable about recent auto-renewals :)

Changed your mind?

Resubscribe any time from your account, and since your progress was never deleted, you'll pick up exactly where you left off. The door's always open. 🍪